Why does this happen?

  • The reader did not save the field values. Several browser and mobile viewers let you type into a form but discard the values when you download or share it.
  • The form was saved as "form data" only. Some workflows export the answers separately from the document, so the PDF you send is the blank original.
  • The recipient’s reader ignores field appearances. Printing from a reader that does not render field appearances produces an empty form, even when the values are in the file.
  • A second form with the same field names overwrote it. Merging two filled forms that share field names makes them share values, so one set replaces the other.