Why does this happen?

  • It is a scan, not a document. Paper put through a scanner or photographed with a phone is stored as images. A converter looks for characters, finds none, and either gives up or pastes the pictures into Word.
  • Only some pages are scanned. A typed contract with a scanned signature page, or a report with a photocopied appendix, converts partly: the typed pages come out as text and the scanned ones as pictures.
  • An earlier OCR was poor. Some scanners add a text layer automatically. If it was badly recognized, the PDF looks searchable but converts to nonsense, because the converter takes the bad text layer as it is.
  • The pages are sideways or upside down. Recognition reads lines of text the right way up. A page scanned at 90 degrees reads poorly, or not at all, until it is turned.